7-day return policy

REHANZA offers a 7-day return window on eligible products. A return request must be raised within 7 days from the date of delivery.

Return conditions

The product should generally be unused and in resalable condition, with original packaging, accessories, manuals and other included items where applicable. Products returned incomplete, used improperly or damaged after delivery may not qualify for return.

Damaged, defective or incorrect item

If you receive a damaged, defective or incorrect product, contact REHANZA at rehanzaofficial@gmail.com or +91-7678129634 as soon as possible. Include your order number and clear photographs or video showing the issue.

Return approval

Return requests are reviewed against the product condition, order details and applicable return terms. REHANZA may request additional information or photographs before approving a return.

Refunds

Once an eligible return is received and approved, the applicable refund will be initiated according to the original payment method and payment-provider processing timelines. Bank or payment-provider processing time may vary.

Exchange

If an exchange is available for the particular product, it will be subject to stock availability and the applicable product conditions. If an exchange cannot be provided, an eligible refund may be processed according to the return policy.

Non-returnable situations

A return may be declined where the product has been used improperly, damaged after delivery, altered, returned without required components, or where the request is raised after the applicable 7-day return period.

Cancellation

Order cancellation may be possible before dispatch, depending on the order status. Once an order has been dispatched, cancellation may no longer be available and the applicable return process may apply.

Return contact

+91-7678129634 | rehanzaofficial@gmail.com.